Terms of Service

Intelligence, Inc. ("Event Intelligence", "we", "us", or "our") provides a subscription-based, web-hosted software platform and related services for event professionals, including CRM, event booking, planning, payments, client portals, messaging, documents, and related tools (collectively, the "Service"). The Service is accessed through an online account (an "Account") by the subscribing individual or business entity ("you" or "Subscriber"). People who interact with your public pages, portals, forms, contracts, invoices, or other features you publish or send using the Service are referred to as your "Clients" or "End Users".

These Terms of Service ("Agreement") govern your access to and use of the Service, including any websites, mobile experiences, embedded widgets, client portals, forms, templates, and integrations provided by Event Intelligence. By creating an Account, placing an order, using the Service, or allowing any user to access the Service under your Account, you agree to this Agreement and our Privacy Policy (see Section 24). If you do not agree, do not use the Service.

You must be at least 18 years old to use the Service. If you use the Service on behalf of a company or other legal entity, you represent and warrant that you have authority to bind that entity to this Agreement. You are responsible for ensuring that all Authorized Users (defined below) comply with this Agreement.

"Authorized Users" means your employees, contractors, and other individuals you authorize to access the Service under your Account, including staff logins and administrators.

"Customer Data" means information, content, files, documents, messages, contact records, event details, forms, playlists, timelines, notes, photos, and other data that you (or your Authorized Users or End Users) submit to, store in, transmit through, or generate using the Service.

"Subscriber Content" means your trademarks, logos, branding, website content, photos, copy, and other materials you provide to us for use in connection with the Service.

Subject to this Agreement and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license during the Term (defined below) to access and use the Service for your internal business purposes and to communicate with your Clients and End Users as permitted by this Agreement and your subscription plan.

The Service may include: (a) pages or portals hosted by us, (b) embedded features you place on your website, (c) links you send to Clients (including client portals, forms, contracts, invoices, and payment links), and (d) integrations with third parties. You are solely responsible for your website, your business practices, and your communications and transactions with Clients.

You must provide accurate and complete information when creating and maintaining your Account. You are responsible for all activity conducted through your Account, including activity by Authorized Users and any access you enable.

You must keep login credentials confidential and use commercially reasonable efforts to prevent unauthorized access. You will promptly notify us if you suspect unauthorized access to your Account or the Service.

We may provide security features such as role-based access, permissions, and logs. You are responsible for configuring and using those features appropriately for your business.

We will provide access to the Service in accordance with this Agreement and your subscription plan. We may update, modify, or discontinue features, templates, integrations, or portions of the Service from time to time. We will use commercially reasonable efforts to maintain availability and security, but we do not guarantee uninterrupted operation or that the Service will be error-free or completely secure.

We may perform scheduled maintenance that may temporarily affect availability. We may also suspend access as permitted by this Agreement (including for security reasons, suspected abuse, or non-payment).

Your subscription plan, billing frequency, included features, and usage limits (if any) are described on our website or in your order confirmation. Any free trial begins when your Account is created and ends at the time stated during signup (if offered). Unless you cancel before the trial ends, your paid subscription will begin automatically at the end of the trial.

"Term" means the period of time you have an active paid subscription (and any trial period, if applicable). If you select monthly billing, the Term renews automatically each month. If you select annual billing, the Term renews automatically each year. You may cancel renewal as described in Section 7.

You agree to pay all fees associated with your subscription plan. Fees are billed in advance (monthly or annually, as applicable) and are non-refundable except where required by law or expressly stated in writing by us.

You are responsible for all applicable taxes, duties, and government assessments, excluding taxes based on our net income.

Payments are processed by third-party payment processors. We do not store full payment card numbers on our servers. You authorize us (and our processors) to charge your selected payment method for subscription fees, renewals, add-ons, usage-based charges (if applicable), chargebacks, and other amounts you owe under this Agreement.

You may cancel at any time. Cancellation stops future renewals but does not entitle you to a refund for the current billing period. If you cancel, you will generally retain access until the end of the then-current Term unless your access is suspended or terminated earlier under this Agreement.

Returned payments, chargebacks, disputes, or reversals may result in immediate suspension. A processing fee may be assessed for returned, disputed, or reversed payments as disclosed during checkout or on our billing policies page, if any.

During an active Term, you may export or retrieve Customer Data using the Service features we provide, subject to any plan limits and reasonable technical constraints. Upon cancellation or termination, it is your responsibility to export or retrieve your Customer Data before your Account closes or access ends.

We are not obligated to retain Customer Data after termination. We may delete Customer Data in accordance with our data retention practices and applicable law. We may retain limited records as necessary for legal compliance, dispute resolution, billing, fraud prevention, and enforcement, including maintaining suppression or "do not contact" lists where applicable.

You will use the Service only for lawful business purposes and in compliance with this Agreement and all applicable laws and regulations. You will not (and will not allow others to):

• Use the Service in any manner that violates any law or regulation, including privacy, marketing, anti-spam, consumer protection, or telecommunications laws
• Send spam or unlawful bulk messages, or send messages without required consent and opt-out mechanisms (see Section 10)
• Access, probe, scan, or test the vulnerability of the Service, or bypass security or authentication measures
• Reverse engineer, decompile, disassemble, or attempt to derive source code or underlying ideas from the Service (except to the limited extent prohibited by law)
• Use bots, scrapers, or automated means to access the Service except through interfaces we provide or expressly authorize in writing
• Interfere with or disrupt the integrity or performance of the Service, including by uploading malicious code or attempting to overload systems
• Use the Service to store or transmit unlawful, infringing, defamatory, or obscene content
• Use the Service to create or distribute malware, phishing, scams, or deceptive content
• Access the Service to build a competing product or service, or copy the Service's features, workflows, templates, or user experience
• Use any Customer Data, templates, or outputs from the Service to train, fine-tune, or develop AI/ML models except where you have explicit rights and our written permission (and as permitted by law)

We may suspend or terminate access if we reasonably believe you have violated this Section or if your use poses a security, legal, or reputational risk to us or others.

The Service may allow you to send emails, SMS/text messages, and other communications to Clients and End Users. You are solely responsible for ensuring that all communications you send (or cause to be sent) using the Service comply with applicable laws and industry rules, including consent, content, identification, opt-out, and recordkeeping requirements.

You represent and warrant that you have all required permissions, consents, and legal bases to contact your recipients, including for automated or scheduled communications. You will include appropriate unsubscribe/opt-out language where required, and you will honor opt-out requests promptly. You are responsible for any lists you import, upload, or maintain.

We may provide tools to help manage opt-outs and preferences, but we do not guarantee legal compliance for your specific use case. You agree that you, not Event Intelligence, are the "sender" or "initiator" of your communications for compliance purposes.

The Service may include features for proposals, quotes, contracts, e-signatures, invoices, payment schedules, and related workflows. You are solely responsible for the accuracy and legality of your documents, pricing, taxes, cancellation terms, and business practices.

Any templates, sample clauses, suggested language, calculators, or automated outputs are provided for convenience only and do not constitute legal, tax, or financial advice. You should consult your own advisors to ensure your documents and practices comply with applicable laws and are appropriate for your business.

If you accept payments through the Service, you acknowledge that payment processing is performed by third-party processors under their terms. You are responsible for chargebacks, disputes, refunds, and compliance with processor rules and applicable laws.

The Service may integrate with or link to third-party products and services (for example: calendar providers, email services, SMS providers, payment processors, analytics, or automation tools). Your use of third-party services is governed by your agreements with those third parties. We do not control and are not responsible for third-party services, their availability, security, functionality, or content.

We may modify or discontinue integrations at any time. If a third party changes or discontinues its API or service, related features may become unavailable.

As between you and Event Intelligence, you retain ownership of your Customer Data. You grant us a worldwide, non-exclusive, royalty-free right to host, process, transmit, reproduce, and display Customer Data solely to provide, maintain, secure, and improve the Service, to provide support, to prevent fraud and abuse, and to comply with law.

You represent and warrant that you have obtained all rights and permissions necessary to provide Customer Data to the Service and to grant the rights described above, including for any personal data of Clients and End Users.

Our Privacy Policy describes how we collect, use, disclose, and protect personal information. By using the Service, you acknowledge and agree that Customer Data and personal information may be processed in accordance with our Privacy Policy.

You are responsible for providing any notices and obtaining any consents required for your collection and use of personal information through the Service (including via your website, forms, portals, and messages). If you require a data processing addendum (DPA) or similar documentation for your organization, we may provide one upon request, subject to our policies.

The Service (including software, code, designs, templates, workflows, branding, and documentation) is owned by Event Intelligence and is protected by intellectual property laws. Except for the limited rights expressly granted in this Agreement, we reserve all rights, title, and interest in and to the Service.

You grant us a limited, non-exclusive license to use your Subscriber Content (including your name and logo) solely to provide the Service and, unless you opt out in writing, to identify you as a customer in marketing materials (for example, in a customer list). You may opt out by contacting us.

If you provide suggestions, feedback, or ideas ("Feedback"), you grant us a worldwide, perpetual, irrevocable, royalty-free license to use and incorporate that Feedback without obligation or compensation.

Each party may receive the other party's non-public information that is designated as confidential or should reasonably be understood as confidential ("Confidential Information"). Each party will protect the other party's Confidential Information with reasonable care and will use it only as necessary to perform under this Agreement.

Confidential Information does not include information that: (a) is or becomes public through no fault of the receiving party, (b) was lawfully known to the receiving party without confidentiality obligations, (c) is independently developed without use of the other party's Confidential Information, or (d) is lawfully obtained from a third party without restriction.

A party may disclose Confidential Information to comply with law or a valid legal process, provided it gives notice (if legally permitted) and reasonably cooperates to seek confidential treatment.

We may suspend or terminate your access to the Service immediately if: (a) you materially breach this Agreement, (b) we reasonably believe your use of the Service poses a security risk, legal risk, or could harm the Service or others, (c) required by law, or (d) you fail to pay amounts due.

If we terminate without cause while you are in good standing, we may (at our discretion) provide a prorated refund of prepaid subscription fees for the unused portion of the Term. We are not required to provide refunds for suspensions or terminations for cause.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, EVENT INTELLIGENCE DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, OR THAT DATA WILL NOT BE LOST OR CORRUPTED.

YOU ACKNOWLEDGE THAT INTERNET AND THIRD-PARTY SERVICES ARE NOT ALWAYS RELIABLE, AND THAT SECURITY RISKS ARE INHERENT. YOU ARE RESPONSIBLE FOR MAINTAINING YOUR OWN BACKUPS OF CRITICAL DATA AND FOR YOUR USE OF THE SERVICE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL EVENT INTELLIGENCE OR ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, OWNERS, AGENTS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST BUSINESS, LOST GOODWILL, OR LOST OR CORRUPTED DATA, ARISING OUT OF OR RELATED TO THIS AGREEMENT OR THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT OR THE SERVICE WILL NOT EXCEED THE AMOUNT PAID BY YOU TO US FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

You agree to defend, indemnify, and hold harmless Event Intelligence and its affiliates, directors, officers, employees, owners, and agents from and against any claims, actions, demands, liabilities, damages, losses, judgments, settlements, costs, and expenses (including reasonable attorneys' fees) arising from or relating to: (a) Customer Data or Subscriber Content, (b) your use of the Service, (c) your communications (including email/SMS) and compliance (or non-compliance) with applicable laws, (d) your contracts, invoices, pricing, refunds, chargebacks, or disputes with Clients, (e) alleged infringement or violation of third-party rights by you or your content, or (f) your breach of this Agreement.

This Agreement is governed by the laws of the State of Illinois, without regard to conflict-of-law rules. Any dispute arising out of or relating to this Agreement or the Service must be brought exclusively in the state or federal courts located in DuPage County, Illinois, and each party consents to personal jurisdiction and venue there.

Nothing in this Agreement limits our right to seek injunctive or equitable relief in any jurisdiction to protect our intellectual property, Confidential Information, or to prevent misuse of the Service.

Neither party will be liable for delays or failures to perform due to events beyond its reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, labor disputes, internet or hosting failures, power failures, or governmental actions.

Assignment: You may not assign or transfer this Agreement without our prior written consent. We may assign this Agreement to an affiliate or successor in connection with a merger, acquisition, reorganization, or sale of substantially all assets.

Severability: If any provision is found unenforceable, the remaining provisions will remain in effect.

No Waiver: Failure to enforce any provision is not a waiver.

Entire Agreement: This Agreement, together with any order forms, plan descriptions, posted policies, and incorporated documents, constitutes the entire agreement between the parties regarding the Service and supersedes prior agreements on the same subject.

Notices: We may provide notices by email, within the Service, or by posting on our website. You agree that email notices are valid written notices.

Our Privacy Policy can be viewed here.

If you have any questions or concerns, please contact us.

Last Updated: January 2026